Troubleshooting problems will probably be one of the most common things you do every day. In this video, you’ll learn how to break down the troubleshooting process into a number of easy-to-follow steps.
Part of a disaster recovery plan is the organization’s strategy for succession planning. In this video, you’ll learn the important parts of a company’s formal succession plan.
A significant part of a technician’s life is spent troubleshooting problems. In this video, you’ll learn about the process of analyzing, planning, and implementing solutions to technical issues.
The IT contingency plan can keep things running during some very unexpected situations. In this video, you’ll learn how to build your own contingency plan through a seven-step planning process.
Disasters can be a surprise, but you should always have a plan to address whatever is thrown at you. In this video, you’ll learn about disaster recovery planning and why you can create a plan of succession.