You’ve just arrived onsite to a customer location, and the users are complaining that they can’t print to the printer using their desktop publishing application. What’s the best first step for troubleshooting this printing problem?
A client stops by your office with a broken laptop, and he’s clearly upset over the problems that he’s having. The volume of his voice is becoming increasingly loud, his hands are in constant motion, and he’s speaking very quickly. What would be a good next step?