Tag: professionalism

Professionalism – CompTIA A+ 220-902 – 5.4

Professionalism – CompTIA A+ 220-902 – 5.4

Last modified on July 11th, 2018 at 6:15 pm

While we work on troubleshooting our computers, we also have to maintain an appropriate level of professionalism. In this video, you’ll learn some important tips to keep your workplace professional.

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It’s so peaceful here

It’s so peaceful here

You’ve been asked to work on an urgent computer repair while the user is at lunch. When you arrive, you notice paperwork on the desk that may contain private information about your customers. Which of these would be the best next step?

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CompTIA A+ 220-701: 6.2 – The Human Component: Professionalism

CompTIA A+ 220-701: 6.2 – The Human Component: Professionalism

Last modified on October 7th, 2019 at 1:57 pm

The appropriate level of professionalism in the workplace is an important part of any technician’s job. In this video, you’ll learn about cultural sensitivity, dealing with difficult customers, setting expectations, and much more.

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On-site telephone etiquette

On-site telephone etiquette

Last modified on August 13th, 2012 at 11:56 pm

You are working on a problem at a customer’s desk and you’re in the process of discussing the details of the issue with the customer. Your mobile phone rings and you recognize that the call is from another customer. What do you do? A) Send the call to voice mail and return the call after […]

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