While we work on troubleshooting our computers, we also have to maintain an appropriate level of professionalism. In this video, you’ll learn some important tips to keep your workplace professional.
You’ve been asked to work on an urgent computer repair while the user is at lunch. When you arrive, you notice paperwork on the desk that may contain private information about your customers. Which of these would be the best next step?
The appropriate level of professionalism in the workplace is an important part of any technician’s job. In this video, you’ll learn about cultural sensitivity, dealing with difficult customers, setting expectations, and much more.
You are working on a problem at a customer’s desk and you’re in the process of discussing the details of the issue with the customer. Your mobile phone rings and you recognize that the call is from another customer. What do you do? A) Send the call to voice mail and return the call after …