The appropriate level of professionalism in the workplace is an important part of any technician’s job. In this video, you’ll learn about cultural sensitivity, dealing with difficult customers, setting expectations, and much more.
You are working on a problem at a customer’s desk and you’re in the process of discussing the details of the issue with the customer. Your mobile phone rings and you recognize that the call is from another customer. What do you do? A) Send the call to voice mail and return the call after […]