Tag: troubleshoot

How should you troubleshoot this memory installation?

How should you troubleshoot this memory installation?

Published on January 13th, 2010 at 8:00 am

Last modified on August 13th, 2012 at 3:54 pm

You’ve just upgraded a computer from 1GB of RAM to 2GB. Now when you power the system on, the computer beeps but no messages are displayed on the screen. What’s the most probable cause of this issue?

Continue Reading

What diagnostic utility is used for tech support troubleshooting?

What diagnostic utility is used for tech support troubleshooting?

Published on October 19th, 2009 at 8:00 am

Last modified on August 13th, 2012 at 5:09 pm

You’ve been having intermittent problems with an application crashing, and technical support has asked you to use a diagnostic utility to help understand more about what’s happening on your system when the crash occurs. What diagnostic utility would be the best choice?

Continue Reading

How should you troubleshoot this printer output?

How should you troubleshoot this printer output?

Published on October 10th, 2009 at 9:59 am

Last modified on August 13th, 2012 at 5:12 pm

The output from a graphics program to a laser printer shows a thin black streak that runs the length of the page. What’s the first thing you should do to troubleshoot this problem?

Continue Reading

What program can help you troubleshoot startup errors?

What program can help you troubleshoot startup errors?

Published on September 19th, 2009 at 2:47 pm

Last modified on August 13th, 2012 at 5:19 pm

During the startup process of Windows XP startup, you are able to login and view the desktop. Immediately after the desktop appears, an error message in a pop-up box appears on the screen. The error message does not seem to reference a specific application and the message simply says “Error found. Application closing.” What built-in Windows utility would easily help troubleshoot this Windows startup problem?

Continue Reading

Diagnosing a beeping computer

Diagnosing a beeping computer

Published on February 15th, 2009 at 6:05 am

Last modified on August 14th, 2012 at 12:01 am

You’re powering up a new computer for the first time. Instead of the normal startup process, the system emits a series of beeps. No message appears on the screen, and no other lights are blinking. What is the most reasonable cause of the problem?

Continue Reading

X