troubleshooting

Drop and go

One of your customers has dropped off their laptop at your repair desk. A message taped to the laptop states: “Doesn’t work.” Which of these would be the best next step?

Where’s my memory?

You’ve recently upgraded the RAM modules in a personal computer by adding an additional 1 GB stick of memory to increase the amount of available memory from 1 GB to 2 GB. However, when rebooting the system you find that the computer will only recognize the original 1 GB of memory. What might be a cause of this problem? Pick the two best answers.

Why is your operating system not found?

You recently upgraded the memory in your desktop computer by adding a new memory module for a total of 2GB of RAM. When you power on the computer, the correct amount of memory displays in the BIOS POST, but instead of a Windows the message “Operating System not found” is displayed. What is the most likely reason for this error?

What’s your next step?

An office computer has been having a problem where three or four times a day the system freezes while sitting idle, requiring a reboot each time. You believe the problem may be related to the memory, so you replace all of the system RAM with new memory modules. What’s your next step?