It’s important to maintain a safe environment when working with powered electronic equipment. In this video, you’ll learn about electrical safety, equipment grounding, electrical fire protection, and more. << Previous Video: Managing Electrostatic Discharge Next Video: Environmental Impacts >> Before we get into the details of this safety video, I want to be very clear […]

Static electricity can destroy electronic components in the blink of an eye. In this video, you’ll learn about electrostatic discharge and how to control ESD with anti-static straps, pads, mats, and bags. << Previous Video: Managing Backups Next Video: Safety Procedures >> We’re probably all very familiar with static electricity. If you’ve ever shuffled your

Is your data backed up? In this video, you’ll compare differential, incremental, and synthetic backups and learn about grandfather-father-son strategies and 3-2-1 strategies. << Previous Video: Change Management Next Video: Managing Electrostatic Discharge >> Throughout this course, we’ve constantly mentioned how valuable it is to have a backup of your data. This can not only

A formal change control process is used to manage updates and changes in many corporate environments. In this video, you’ll learn about change control, rollback procedures, risk analysis, end-user acceptance, and more. << Previous Video: Document Types Next Video: Managing Backups >> If you’re making a change to a computer at home, you don’t have

The importance of documentation cannot be overstated. In this video, you’ll learn about acceptable use policies, network diagrams, splash screens, incident reports, and much more. << Previous Video: Asset Management Next Video: Change Management >> Your organization may have an employee handbook that outlines how particular assets are able to be used by employees of

It’s challenging to manage the large hardware and software assets in most IT organizations. In this video, you’ll learn about asset management strategies, database details, and the procurement life cycle. << Previous Video: Ticketing Systems Next Video: Document Types >> The goal of asset management is to create a record of every single asset we

If you work in IT, you’ll certainly be working with a ticketing system. In this video, you’ll learn about entering tickets, managing categories, escalating events, and much more. << Previous Video: Troubleshooting Mobile Device Security Next Video: Asset Management >> If you work in IT, you’ve almost certainly worked with some type of ticketing system.

Our mobile devices need to be a secure store of private and sensitive data. In this video, you’ll learn about developer mode, root access, app spoofing, fake security warnings, and more. << Previous Video: Troubleshooting Mobile Devices Next Video: Ticketing Systems >> The software that we install on our phones, our tablets, and our computers